Ticketing FAQ

Ticketing FAQ

You can make selected changes to your participation up to one week (the second last Friday before the relevant event weekend at 11:59 pm) before the event. For more detailed information, please read our General Terms and Conditions – Please note that the rebooking rules have changed compared to last season. 

In general, these changes to your booking are possible (a detailed explanation can be found in the terms and conditions linked above):

Option A: Participant change (as long as gender and event remain the same)

Option B: Event change (ticket deferral) within the same season (’24/25) and region -as long as participants and gender remain the same and the event in the booked division is not sold out)

Option C: A change of divisions is generally NOT possible, except in one special case: A Doubles Ticket can be changed into a Single Ticket if a team member becomes ill. Please note that this will invalidate the 2nd starting place without a refund.

Refunds are excluded also in case of illness or injury. 

How to submit rebooking request:

Option A: You can now easily change the ticket holder yourself: 

  1. Open the email that HYROX sent you after your ticket purchase. 
  2. Click on the “Activate ticket(s)” button and you will be redirected to a confirmation page. You will find your booked tickets there. 
  3. Click on the gray arrow of the ticket you want to change and then click on “Change personalization”. 
  4. You will now be asked to pay the processing fee. 
  5. The ticket will then be reset and you can enter new athlete details. 
  6. To send the ticket to another person, simply copy the url and forward it.
  7. You can also select the tickets you want to change in your customer account.

Option B: Please complete the Ticket Deferral Form  – you will then be contacted when the next event is announced to take up your tickets. 

Option C please contact the support of our new ticketing portal via the following link

PLEASE NOTE: Requests for booking changes at any other email addresses will not be considered!